SHIPPING / RETURNS
HOW IS POSTAGE CALCULATED?
Shipping is charged at a flat rate per order. UK 1st Class: £3.00. International 1st Class: £5.00
Tracking does not come as standard on orders, please purchase the Tracked UK Shipping or Tracked International Shipping if you would like a tracking number for your order!
DO YOU SHIP INTERNATIONALLY?
Yes! We ship everywhere in the world!
WHY IS OVERSEAS POSTAGE MORE EXPENSIVE?
We wish that we could have free postage for everyone but because we're based in the UK, any international orders have a slightly higher price for postage
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
All orders are processed from Monday-Sunday. Once you receive your dispatch email, your order should arrive within 1-2 days (uk) or within 14 working days (international) if it's a ready made item, for custom orders like portraits and bandanas you may have to wait up to 3 weeks for your order as everything is handmade.
Please allow for slightly longer processing times for Christmas or during sales.
CAN I TRACK MY ORDER?
If you've purchased Tracked Shipping with your order, you'll receive an email with a tracking number!
PRODUCTS / SIZING
WHAT SIZES DO YOUR BANDANAS COME IN?
All bandanas are made with a 48cm x 48cm square fabric. They can be folded to the desired length for our short legged friends.
CAN I ORDER A PET PORTRAIT LARGER THAN A4?
Before you order, send a friendly email to firstname.lastname@example.org stating your needs and size, and we'll get back in touch with you with availability and prices!
DO YOU WORK WITH BLOGGERS OR OTHER SMALL BUSINESSES?
We always LOVE to collaborate with bloggers, other creatives & your cute pets, if you feel like you have something unique to offer us, we would love to hear your ideas. Just send us a quick message by email or via our contact page!
I'D LIKE TO STOCK MY PRODUCTS IN YOUR STORE! / YOU'D LIKE TO STOCK OUR PRODUCTS IN YOUR STORE?
That's great! Get in contact with more info and we will get back in contact with you ASAP